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GSS 1972-2024 Cumulative Datafile - Release 3


Web Use Problem Solving

onlinehas r used online help for software
Text of this Question or Item
When you want to learn how to do something new with your software and 
you need advice on how to do it, which of the following do you do? 
(Name as many as are correct.) [PROMPT: Anything else?]
A. Look in the on-line œhelp provided as part of the software?
Percent N Value Label
69.9 457 1 yes
30.1 197 2 no


68,104 .i iap


88 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
manualhas r consulted manual for help with software
Text of this Question or Item
When you want to learn how to do something new with your software and 
you need advice on how to do it, which of the following do you do? 
(Name as many as are correct.) [PROMPT: Anything else?]
B. Look in a printed manual, book, or CD that tells how to use the 
software?
Percent N Value Label
74.3 486 1 yes
25.7 168 2 no


68,104 .i iap


88 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
callcomphas r called software company for help
Text of this Question or Item
When you want to learn how to do something new with your software and 
you need advice on how to do it, which of the following do you do? 
(Name as many as are correct.) [PROMPT: Anything else?]
C. Call the software company to get help?
Percent N Value Label
46.3 303 1 yes
53.7 351 2 no


68,104 .i iap


88 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
askworkhas r asked someone at work for help with software
Text of this Question or Item
When you want to learn how to do something new with your software and 
you need advice on how to do it, which of the following do you do? 
(Name as many as are correct.) [PROMPT: Anything else?]
D. Ask someone at your workplace or school for help?
Percent N Value Label
63.2 416 1 yes
36.8 242 2 no


68,104 .i iap


84 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
askotherhas r asked someone else for help with software
Text of this Question or Item
When you want to learn how to do something new with your software and 
you need advice on how to do it, which of the following do you do? 
(Name as many as are correct.) [PROMPT: Anything else?]
E. Ask someone else you know for help?
Percent N Value Label
82.1 544 1 yes
17.9 119 2 no


68,104 .i iap


79 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
payotherhas r paid for help with software
Text of this Question or Item
When you want to learn how to do something new with your software and 
you need advice on how to do it, which of the following do you do? 
(Name as many as are correct.) [PROMPT: Anything else?]
F. Pay someone to help you?
Percent N Value Label
12.1 79 1 yes
87.9 576 2 no


68,104 .i iap


87 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
doonownhas r figured out problems with software on own
Text of this Question or Item
When you want to learn how to do something new with your software and 
you need advice on how to do it, which of the following do you do? 
(Name as many as are correct.) [PROMPT: Anything else?]
G. Figure it out yourself?
Percent N Value Label
87.0 570 1 yes
13.0 85 2 no


68,104 .i iap


87 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
advspr can ask spouse or partner for software help
Text of this Question or Item
Do the people you can ask for advice include? (Name as many as are 
correct): 
A. Spouse or partner?
Percent N Value Label
42.5 489 1 yes
57.5 662 2 no


67,551 .i iap


144 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
advchldr can ask son or daughter for software help
Text of this Question or Item
Do the people you can ask for advice include? (Name as many as are 
correct): 
B. Son or daughter?
Percent N Value Label
29.8 341 1 yes
70.2 805 2 no


1 .d don't know


67,551 .i iap


148 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
advparr can ask parent for software help
Text of this Question or Item
Do the people you can ask for advice include? (Name as many as are 
correct): 
C. Mother or father?
Percent N Value Label
22.0 253 1 yes
78.0 898 2 no


67,551 .i iap


144 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
advsibr can ask sibling or sibling partner software h
Text of this Question or Item
Do the people you can ask for advice include? (Name as many as are 
correct): 
D. Brother or sister/brother-/sister-in-law?
Percent N Value Label
40.4 465 1 yes
59.6 687 2 no


67,551 .i iap


143 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
advfamr can ask other family members software help
Text of this Question or Item
Do the people you can ask for advice include? (Name as many as are 
correct): 
E. Other family?
Percent N Value Label
33.4 385 1 yes
66.6 767 2 no


1 .d don't know


67,551 .i iap


142 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
advtchrr can ask teacher software help
Text of this Question or Item
Do the people you can ask for advice include? (Name as many as are 
correct): 
F. A teacher?
Percent N Value Label
21.1 243 1 yes
78.9 908 2 no


67,551 .i iap


144 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
advstur can ask other student software help
Text of this Question or Item
Do the people you can ask for advice include? (Name as many as are 
correct): 
G. A fellow student?
Percent N Value Label
19.7 226 1 yes
80.3 924 2 no


67,551 .i iap


145 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
advsupr can ask work supervisor software help
Text of this Question or Item
Do the people you can ask for advice include? (Name as many as are 
correct): 
H. A supervisor or trainer at work?
Percent N Value Label
42.8 494 1 yes
57.2 659 2 no


67,551 .i iap


142 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
advcowrkr can ask coworker software help
Text of this Question or Item
Do the people you can ask for advice include? (Name as many as are 
correct): 
I. Other co-worker?
Percent N Value Label
63.4 732 1 yes
36.6 422 2 no


67,551 .i iap


141 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
advcfrndr can ask close friend software help
Text of this Question or Item
Do the people you can ask for advice include? (Name as many as are 
correct): 
J. A close, personal friend?
Percent N Value Label
73.2 844 1 yes
26.8 309 2 no


67,551 .i iap


142 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
advofrndr can ask acquaintance software help
Text of this Question or Item
Do the people you can ask for advice include? (Name as many as are 
correct): 
K. Other friend or acquaintance?
Percent N Value Label
62.4 719 1 yes
37.6 434 2 no


67,551 .i iap


142 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
advlibr can ask librarian software help
Text of this Question or Item
Do the people you can ask for advice include? (Name as many as are 
correct): 
L. A librarian?
Percent N Value Label
17.5 201 1 yes
82.5 950 2 no


67,551 .i iap


144 .n no answer


6,853 .y not available in this year

100.0 75,699
Total
Properties
Data type: numeric
Missing-data codes: .d,.i,.j,.m,.n,.p,.r,.s,.u,.x,.y,.z
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